FAQ: Shipping & Returns

At Huggleberry Hill, we're thrilled to offer shipping to a range of destinations, including the United States, Canada, the United Kingdom, and Europe.

While local import duties and taxes might not show up at checkout, they could be added upon delivery so please check these for your country of residence. Don't hesitate to contact us at wecare@huggleberryhill.com if you have any questions about possible charges before making your purchase.

To ensure your order reaches you smoothly, we deliver only to permanent residential or business addresses. Unfortunately, we can't deliver to PO Boxes. We also recommend against shipping to hotels or temporary residences to avoid any potential hiccups in transit.

You can enjoy FREE SHIPPING on all orders of $100 or more.

For orders up to $99.99 a shipping charge of $15 will apply to cover a safe and trusted express courier service from our production partners in Europe.

Please Note: In order to qualify for free shipping, a total spend of $100 must be reached, even after any discounts are applied.

Our products are crafted with care by our expert production partners in Europe, who we have meticulously researched as being one of the foremost manufacturers of top-quality, eco-conscious and non-toxic wallpaper.

For wallpaper orders under $100, a subsidized shipping fee applies to help cover the cost of an express courier services from our trusted production partners in Europe. We strive to offer the most competitive shipping rates while maintaining high-quality delivery standards, ensuring your order arrives quickly and in perfect condition.

All orders are processed and sent to production immediately. We aim to ship out all orders within 2-4 business days, however this may increase during peak and holiday times.

Orders are shipped by an express service to ensure a faster, more secure delivery within 2-5 business days after dispatch.

Please note that the expected delivery times are approximate and may vary based in your location.

We use a tracked express courier service for all wallpaper orders.

Our wallpaper rolled, wrapped and packaged securely in a sturdy shipping box, including installation instructions and a wallpaper smoothing tool.

After your wallpaper order is confirmed via email, it undergoes processing by our manufacturers in Europe. Each item is carefully printed, inspected, and securely enclosed in a shipping box. Once prepared and collected for dispatch, you'll receive a shipping confirmation email containing your tracking number. Keep an eye on your inbox for updates!

In the event of a missing order, please reach out to our Customer Care Team.

Sometimes, orders are shipped in multiple boxes if they don't fit in one. If you find an item has been inadvertently omitted from your order, we'll promptly arrange for a replacement to be sent.

If an item is marked as 'delayed' or 'lost' by our shipping partners, we will work with them to retrieve the item within their allotted retrieval window. If they are unable to retrieve the item, we'll promptly arrange for a replacement to be sent.

If you haven't authorized leaving your order at your address and you're not available during delivery, simply get in touch with the courier service to schedule a redelivery. Rest assured, a tracking number will be automatically sent after purchase to allow for easy tracking and rearranging deliveries.

Feel free to reach out to us at wecare@huggleberryhill.com if you have any questions about this process.

As all our wallpaper panels and samples are made-to-order and automatically sent to production immediately after purchase, we do not offer cancellations and all sales are final.

Please review our Returns Policy before your purchase.

As all our wallpaper panels and samples are made-to-order and automatically sent to production immediately after purchase, we do not offer exchanges, except in the following instances:

• If your order is damaged during shipping, or
• If you have received a product that is different to what you ordered, or
• If your order is faulty

Requests for exchanges should be communicated within 14 days of receiving your order. Exchanges will be processed in accordance with our Returns Policy.

Please note that purchases of wallpaper samples are considered final sale and are not eligible for return, exchange, or refund.

Please email wecare@huggleberryhill.com to initiate this process and for more details.

As all our wallpaper panels and samples are made-to-order and automatically sent to production immediately after purchase, we do not offer returns, except in the following instances:

• If your order is damaged during shipping, or
• If you have received a product that is different to what you ordered, or
• If your order is faulty

Requests for returns should be communicated within 14 days of receiving your order. Returns will be processed in accordance with our Returns Policy.

Please note that purchases of wallpaper samples are considered final sale and are not eligible for return, exchange, or refund.

Please email wecare@huggleberryhill.com to initiate this process and for more details.

In order to ensure the aesthetic and technical suitability of our wallpaper on the customer's wall/surface, we strongly advise that samples are purchased and tested prior to committing to purchasing full panels. 

Our wallpaper is quality checked during both the printing process and packing process to ensure that you receive your wallpaper without flaws and in perfect condition. In the event that you encounter any issues, please contact us in writing at wecare@huggleberryhill.com. Our friendly team will be happy to assist with your query.

Huggleberry Hill is not responsible for the installation or removal of our wallpaper on any wall or surface, as we cannot ensure individual suitability or proper installation. Therefore, we cannot offer a refund in this case.

Please contact our Customer Care Team who will be happy to help.

Refunds are issued under the following conditions:

• If your order is damaged during shipping and you wish not to exchange it, or
• If you have received an item that is different to what you ordered and you wish not to exchange it
• If your order is faulty

As all our wallpaper is printed to order, we are unable to accept returns for items that were measured for incorrectly, or for a change of mind.

Your order is produced and shipped with the utmost care. Quality checks are carried out before packing and shipping. In the unlikely event that an order is damaged during shipping, we will offer an exchange or a refund.

Requests for exchanges, returns, or refunds should be communicated within 14 days of receiving your order.

All refunds will be issued using the same payment method used for your order placement. Please note that processing times may vary depending on your financial institution, typically ranging from 2 to 14 business days for the refund to reflect in your account. It's important to remember that your refund will exclude any shipping costs or import duties and taxes originally paid and a $30 processing fee will be deducted.

For any inquiries regarding returns, kindly reach out to us at wecare@huggleberryhill.com to receive detailed instructions on returns and refunds before shipping the item back to us. We're here to assist you every step of the way!

Refunds are issued under the following conditions:

• If your order is damaged during shipping and you wish not to exchange it, or
• If you have received an item that is different to what you ordered and you wish not to exchange it
• If your order is faulty

We are unable to accept returns for items that were measured for incorrectly.

Your order is produced and shipped with the utmost care. Quality checks are carried out before packing and shipping. In the unlikely event that an order is damaged during shipping, we will offer an exchange or a refund.

Requests for exchanges, returns, or refunds should be communicated within 14 days of receiving your order.

All refunds will be issued using the same payment method used for your order placement. Please note that processing times may vary depending on your financial institution, typically ranging from 2 to 14 business days for the refund to reflect in your account. It's important to remember that your refund will exclude any shipping costs or import duties and taxes originally paid and a $30 processing fee will be deducted.

For any inquiries regarding returns, kindly reach out to us at wecare@huggleberryhill.com to receive detailed instructions on returns and refunds before shipping the item back to us. We're here to assist you every step of the way!

To initiate a return, kindly inform us of your intention in writing, accompanied by photographic evidence of any damage or incorrect items received, in accordance with our Returns Policy. Please send your request to wecare@huggleberryhill.com. We will then guide you through the process.

Requests for exchanges, returns, or refunds should be communicated within 14 days of receiving your order, with the items returned in their original condition. Customers are responsible for the shipping costs for returns, along with a $30 processing fee.

Please note that purchases of wallpaper samples are considered final sale and are not eligible for return, exchange, or refund.

At Huggleberry Hill, we prioritize addressing your concerns promptly, efficiently, and with transparency in all our processes.